# Acknowledgment settings

{% embed url="<https://player.vimeo.com/video/697439768>" %}

Now let's move on to the thank you section that the visitor will see if they request to chat.

<figure><img src="https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz59Vqr25L1jt6xe60FDS%2Fuploads%2Fgit-blob-d52621f840746d25c1ad7b83c8c48ab5699daafb%2FChat%20widget%20-%20Edit%20Acknowledgement%20Settings%20(1).png?alt=media" alt=""><figcaption></figcaption></figure>

#### **Thank You Message Preview** <a href="#thank-you-message-preview" id="thank-you-message-preview"></a>

This is a preview of what your thank you message will look like. As you customize your thank you message, you can see the changes happen in real-time here in the preview.

<figure><img src="https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz59Vqr25L1jt6xe60FDS%2Fuploads%2Fgit-blob-5815cc9f27e9aa3821f807339a37e2ef63f32865%2FChat%20widget%20-%20Thank%20You%20Message%20Preview.png?alt=media" alt=""><figcaption></figcaption></figure>

#### **Customer Support Contact** <a href="#customer-support-contact" id="customer-support-contact"></a>

Here you can add your company phone number or email so that the website visitor can choose to contact you right away instead of waiting for a call, text, or email back.

<figure><img src="https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz59Vqr25L1jt6xe60FDS%2Fuploads%2Fgit-blob-a2766334161f91d8d583ca3db1925e21de077d22%2FChat%20widget%20-%20Customer%20Support%20Contact%20(1).png?alt=media" alt=""><figcaption></figcaption></figure>

#### **Acknowledgement Greeting** <a href="#acknowledgement-greeting" id="acknowledgement-greeting"></a>

You can give your thank you message a custom heading so the thank you really stands out.

<figure><img src="https://3652255517-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz59Vqr25L1jt6xe60FDS%2Fuploads%2Fgit-blob-214d991311e9fd9dfbdfb1bb845342e5c9bcc10c%2FChat%20widget%20-%20Thank%20You%20Greeting.png?alt=media" alt=""><figcaption></figcaption></figure>

#### **Acknowledgement Message** <a href="#acknowledgement-message" id="acknowledgement-message"></a>

Customize your thank you message and make it as personal or general as you see fit. This message will essentially tell your new leads that their information has been passed on, and to wait for a call, text, or email from the team.

<figure><img src="https://953459931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2RjsAyiXnDibDuY7JKcM%2Fuploads%2F1ZFtVS6252g8jc02N3Nm%2Fspaces_z59Vqr25L1jt6xe60FDS_uploads_git-blob-4eade0bacfc9100885bf13cb63246c4a85d053a9_Chat%20widget%20-%20Thank%20You%20Message.png?alt=media&#x26;token=e3ad26eb-64b3-4f45-814e-5bfe0776faa3" alt=""><figcaption></figcaption></figure>