Events

As you construct workflows, you'll encounter a category inside workflow triggers labeled Events. This particular category encompasses two key components: call status and email status. These elements play a crucial role in tracking and managing communication-related events within your workflows, ensuring that your team stays updated on the progress of calls and emails, thereby facilitating more efficient and effective customer interactions.

​Call Status​

The Call Status Trigger is a workflow trigger that operates on both outbound and inbound calls. This trigger can be initiated by call directions and statuses, either from the existing workflow or from an interconnected workflow.

​Email Events​

The Email Event trigger is set in motion by particular email events, like opens or clicks, either system-wide or within a designated workflow. This trigger is configured to initiate automatically whenever an email event transpires, alerting businesses of significant customer actions in response to their emails.